Scenario 5: Testing for TransGlobe
IT company EO-IS (ExtraOrdinary-ItServices) provides IT services to a global
transportation company, TransGlobe. The integrated systems, for which EO-IS
provides services, consist primarily of a customer system, an order system, a freight
schedule planning system, a freight document handling system and an invoice
system, along with interfaces to 15 other systems.
The EO-IS project team is situated in one location in a European country close to the
headquarters of TransGlobe and consists of 108 developers, testers, Business
Analysts, specialists and management. It is organized as a program with four
projects delivering major releases and a maintenance team delivering small releases
of defect fixes and small urgent changes.
In the yearly contract renegotiation TransGlobe has demanded lower IT costs and
more frequent releases of system changes and new functionality from EO-IS. To
meet these demands EO-IS has proposed the following:
A transition of 2/3 of the project from the present onsite location in Europe to
an offshore location in Asia.
Integration of systems will continue to be carried out by the teams at the
European onsite location.
Requirement clarification done by Business Analysts and customer
representatives will continue to be carried out by the teams at the European
onsite location.
The replacement for the freight schedule planning system will be developed
and tested by third party provider, FS_Planner. 

You are the Test Manager and you have, together with the program management
group, been involved in the planning of the changes. The goals in relation to test are
to reduce the total size of the test team by 20%, build an offshore test team
consisting of 10 testers including a team lead, and to keep a small test team onsite
consisting of six testers. You have required that the testers in the new offshore team
have at least one year of experience and are certified testers at the ISTQB
Foundation level.
The testing strategy will be risk-based using a mixture of requirements-based testing,
regression testing and consultative testing.
The offshore test team will follow a consultative test strategy during the first year,
where one senior Business Analyst and one senior tester from the onsite team act as
advisors. During the first year, the offshore team will do manual regression testing,
while the onsite test automation specialists finalize a keyword-driven test automation
framework and automate a selected subset of the manual regression tests, which the
offshore team is to deliver to the onsite team. 

The above Scenario provides the context for this question.

The delivery manager at the offshore site has defined S.M.A.R.T goals for
both the developers and testers of the offshore teams working for IO-IS on the
systems of TransGlobe.
Your task as Test Manager is to review and comment on the goals regarding
the offshore testers.
Which two of the following items do you consider most appropriate as
S.M.A.R.T goals seen in relation to the test strategy defined for the first year
of transition?

Select TWO options.